POSTAGE and PACKAGING COSTS

We endeavour wherever possible to keep P&P costs as low as possible for our customers and even FREE for mainland UK orders over £95.00 (excluding VAT).

UK Mainland

Free for all orders over £95.00 (excluding VAT). If the value of your order is under £95.00 (excluding VAT) then P&P costs are calculated by the weight of the order. Most in-stock orders ship within 7 days Monday-Friday (may vary in busy periods). Orders placed on holidays and weekends will begin processing the next business day. If items are out of stock or not immediately available in the quantities you have requested, we will contact you. Always allow 2 working days for delivery after despatch. Most publications are postage free for UK customers but must be ordered on their own (if ordered with other products, the usual postage charges will apply). Depending on the size and value of your order, we will either send your parcel using Royal Mail’s 1st Class service or our courier service.

Outside Mainland UK, Europe & International

P&P costs are calculated based upon your shipping zone and the weight of your order. Most in-stock orders ship within 7 days Monday-Friday (may vary in busy periods). Orders placed on holidays and weekends will begin processing the next business day. If items are out of stock or not immediately available in the quantities you have requested, we will contact you. If there is a problem with your order then one of our staff will contact you. Delivery times vary from country to country.

If your delivery/shipping address is in the following EUROPEAN countries we use Royal Mail’s AirMail service for parcels under 2kg. For parcels weighing more than 2kg we use our courier service, which has an online track and trace, ensuring you can track your parcel. If your delivery/shipping address is in these countries and your order WEIGHS OVER 100kg please call us (+44 1309 696900) for a shipping quote.

Austria, Belgium, Bulgaria, Czech Rep, Croatia, Denmark, Estonia , Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey.

If your delivery/shipping address is in , the following EUROPEAN countries OR INTERNATIONAL DESTINATIONS OUTSIDE OF EUROPE (Rest of the World) we use Royal Mail’s AirMail service for parcels under 4kg. Note: We have to package your order into two separate parcels not weighing more than 2kg each, so that we can send them via AirMail.* We have made the limit 4kg to make it easier for your to place your order. You may submit separate orders, each under 4Kg, including packaging. We no longer have a courier service available for these countries due to recent tightened international security measures and restrictions, which means that our parcels for certain destinations are no longer accepted by air freight couriers:

European countries
Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Canary Islands, Cyprus, Faroe Islands, Georgia, Gibraltar, Greenland, Iceland, Kazakhstan, Kyrgyzstan, Macedonia, Malta, Monaco, Montenegro, Russian Federation, San Marino, Serbia, Svalbard and Jan Mayen, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, Vatican City.

Rest of the world
Are international shipping destinations not listed in the two European categories above.

* Note: That is why, if you have placed an order that weighs more than 2kg but less than 4kg, we have to break your order down into two parcels not weighing more than 2kg each and you have to pay a tracking fee for each separate parcel. See ‘International Signed For’ trackable parcel services below.

New charges for international mail from 25th February 2009

We have had to implement a new charge from 25th February 2009 for some countries. UK postcodes and Ireland are not affected and parcels going to those destinations will not incur an extra charge.

The new surcharges are:

• International Signed For - a trackable parcel insurance service

International Signed For  – for individual parcels under 2kg for certain countries only

We will be charging a flat fee of £4 for the following countries for each* airmail parcel under 2kg. This is because delivery to these zones can be unreliable due to a number of reasons. We have been carrying the costs of these undelivered parcels but we cannot do this any longer so have decided to improve our service by always using Royal Mail’s International Signed For trackable insured parcel service to ensure safe delivery for each parcels under 2kg* to certain countries only. All items are tracked until they leave the UK – and in some cases on arrival in the destination country. If you think your parcel is taking too long to arrive please contact us and we will check the status of your order and if necessary, we will send you a traceable number and a link to the Royal Mail’s track & trace web page, where you can check the progress of your item online until it reaches the destination country’s postal service as a registered item. A signature should be taken at the destination but Royal Mail doesn’t guarantee this in every instance.

* Note: That is why, if you have placed an order that weighs more than 2kg but less than 4kg, we have to break your order down into two parcels not weighing more than 2kg each and you have to pay a tracking fee for each separate parcel.

To see the Royal Mail web page where you will be able to type in your tracking number, click here.

To find out more about Royal Mail’s International Signed For  (Airmail) services, click here.

These are the countries/zones affected by the automatic surcharge:

Certain European countries
Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Canary Islands, Cyprus, Faroe Islands, Georgia, Gibraltar, Greenland, Iceland, Kazakhstan, Kyrgyzstan, Macedonia, Malta, Monaco, Montenegro, Russian Federation, San Marino, Serbia, Svalbard and Jan Mayen, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, Vatican City.

Rest of the world
Are all international shipping destinations outside of Europe.

NOTE: ALL OTHER ZONES/COUNTRIES ARE EXEMPT FROM THE INTERNATIONAL SIGNED FOR CHARGE

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