I can’t log in to my account
First make sure that you have entered your username and password correctly. Try resetting your password by clicking on “I’ve forgotten my password”. If you still cannot access your account, from 9am to 5pm on a regular working day, you can call our customer service team who will assist you. If you are trying to access your account outside of working hours, please create a new account and send an email to firstname.lastname@example.org to inform them of the issue, making sure to include your new account details in your message.
Where’s my e-book?
The link to download your e-book is at the bottom of your payment confirmation email. Simply click the link or copy and paste it into your address bar to receive your e-book.
I’ve got a query about a product I’m making
Our Skin Care Library has a small FAQ section covering some common questions beginners have when starting making your own cosmetics. Please look at our online recipes to get an idea of how to blend ingredients together to create your ideal finished product, and consider buying a book or e-book which contain information of hundreds of products including their individual properties and how to use them. Click here to take a look at Aromantic’s publications.
I want more information on a product
Our publications, e-books and recipes can give you ideas on the benefits and how to use a lot of our products. In our online store, each product will have a section explaining its properties and suggestions on how to use it. Often we’ll include the percentage to use in your products for optimal results. If you have a very technical question about a product and cannot find the answer you’re looking for online, please contact our customer services team. They will transfer your question to our product specialists who will get back to you as soon as possible.
I’ve just missed a promotion, can I still get a discount?
We have regular promotions and offers on various products throughout the year and they are available for a limited time only. Once the offer has ended we cannot sell the product at the previously discounted price. Please note that we also offer free UK shipping for orders over £50 excl. VAT, click here to find out more. To make sure that you never miss out on a deal, subscribe to our emails and keep an eye on our Facebook and Twitter accounts.
One of the products I want to order is being discontinued.
All of the products in our end of line sale are reduced to clear at 50% off. When we discontinue these products, they will no longer be available to purchase once we’ve run out of stock. We aim to offer an alternative product where possible.If you are requiring large quantities of a product that we are discontinuing, please contact our customer services as we may be able to offer a solution.We also often have products reduced at up to 50% off because they have a limited best-before date. These products will be re-ordered accordingly unless stated otherwise. Again, if you wish to purchase large quantities of a product with a short best-before date, please contact our customer services as we may be able to offer a solution.
Does Aromantic offer wholesale prices?
We aim to make our prices as competitive as possible for both home and professional users, whilst maintaining the highest possible standards in the industry.
I’m a European customer. What does Brexit mean for me?
We’ve comprised a special Brexit FAQ for our European customers to help understand the current situation and what it could mean when Britain eventually leaves the European Union.
I need to have 12 or 24 month shelf life on the product when I receive it.
This is a frequent request, and although we understand where you are coming from, it is simply not possibly to offer. Most ingredients when manufactuered will only have 12 months on them, then they have to be shipped to the distributor, often via sea, so then the time is slowly ticking down. When we purchase the ingredients, we have no recourse unless there is 3 months or less on them from the distributors etc that we deal with. This is because they assume their customers will be using it in making their own formulations so therefore 3 months is plenty if you need it just for a batch or two in terms of large production runs as long as its used with a preservative.
Our advice here is if you are using the ingredient alongside a preservative and the preservative is in date then as soon as the product is completed then the finished product will usualy have 12 to 18 month shelf life. So to combat short dates, first of all check to see if we list the minimum best before date on the product listing and make a decision from there as to how much you will use in the time frame avaialbe on the product and make your choice based on that.